Policies

The fine print, kept human.

We’ve done our best to keep these clear and friendly. They help us care for the property and keep things peaceful for everyone. If anything is unclear, please reach out before you book.

01

Check-in & Check-out

  • Check-in: 3 – 6 pm. Other arrangements available on request.
  • Early check-in: An hour or two earlier may be possible for a fee.
  • Check-out: 11 am.
02

Payment

  • Cash (Canadian dollars only), credit, or debit accepted.
  • No personal cheques.
  • No deposit required for individual bookings.
03

Group bookings

  • A $500 deposit may be required.
  • Fully refundable up to 30 days before arrival.
  • Non-refundable inside 30 days if cancelled, reduced in numbers, or shortened.
04

Group gatherings

Welcome in the historic schoolhouse and on the back patio.

  • Gatherings of more than four people are not permitted in any bedroom — even if all attendees are registered guests.
  • While we understand this policy may not suit every group, it helps us maintain a peaceful environment and preserve the property.
05

Children & occupancy

  • Children are welcome — the property is best suited to ages 12 and up due to antique furnishings and a quiet atmosphere.
  • Maximum occupancy is 2 persons per room.
  • One cot allowed for one child in Annex Rooms 5 and 6 only. $10 surcharge per child per night unless there is only one adult. Prior notice required.
06

Pets & service animals

  • Pets are not allowed, except service animals.
  • Paperwork required at check-in. Vest required in common areas. Advance notice required.
  • Service animals are accepted only in Suites 5 and 6 to keep other rooms allergen-free.
  • The owners may have two dogs on the property; we will keep them away from guests on request.
07

Parking

  • One dedicated, off-street parking spot per room.
  • Additional free parking available on public streets.
08

Smoking & vaping

  • No smoking or vaping in buildings, on balconies, or in outdoor common areas.
  • Designated smoking area only.
  • Violations result in immediate reservation termination without refund, plus a $250 cleaning fee if smoking is found indoors.
09

Quiet hours

Quiet mode begins at 10 pm daily.

  • Lights dimmed or off.
  • Guests asked to minimize noise so others can rest.
10

Damages

Negligent, careless, or intentional damages are charged to room occupants.

11

Cancellations

  • Individual bookings: no deposit required.
  • Cancellations within 7 days of arrival, or no-shows, are charged a one-night accommodation fee.
  • Group bookings: refer to the deposit terms above.

Questions about anything here? Email stay@1840guesthouse.com or call (613) 269-3025.